Corporate Client Terms of Service

Last updated: April 26th, 2026

This Corporate Client Terms of Service (the “Agreement”) establish a legal agreement between Reloadly Inc., a Delaware corporation (“Reloadly,” “we,” “us,” “our”), and the business entity or organization that registers for and maintains a Reloadly account (“Client” or “you”). Each of Reloadly and Client is referred to individually as a “Party,” and together as the “Parties.”

This Agreement sets forth the terms and conditions governing your access to and use of Reloadly’s products and services (collectively, the “Services”), which are made available through our website, application programming interfaces (APIs), embeddable tools, or any other online platform we own, manage, or provide (collectively, the “Platform”).

By creating an account, or by accessing or using the Services in any way, you confirm that you have read, understood, and agreed to be bound by this Agreement, along with our Privacy Policy and Data Processing Addendum, which are incorporated herein by reference.

We may amend this Agreement from time to time by posting a revised version of this Agreement to https://reloadly.com/corporate-terms and sending notice to the email associated with your Reloadly Account, and may do so without advance notice to you, as further described in Section 18.b. below. Accordingly, please review the Agreement posted at this location on a periodic basis. Each time you use the Services, you agree to be bound by the terms of the Agreement in effect at the time of your use thereof. The “Last Updated” legend at the top of this page indicates when the Agreement was last revised. Any changes to this Agreement will become effective upon the earlier of: (a) your first use of the Site and Services with actual notice of such changes, or (b) 30 days after we post or distribute the revised Agreement and such changes will apply to your use of the Site and Services after the effective date of the revised Agreement. If you do not agree to the revised terms, you are not permitted to use the Services.

Clients that use the Reloadly API are also subject to our API Terms. Clients that offer the Services to their end users are also subject to the Platform Client Terms.

As referenced in Section 16 of this Agreement, any dispute between you and Reloadly is subject to a class action waiver and must be resolved by individual binding arbitration. Please read the arbitration provision in this Agreement as it affects your rights under this Agreement.

1. THE SERVICES.

  1. Generally. Reloadly is engaged in the business of facilitating the provision of prepaid payouts, rewards and incentives to employees, customers, and other recipients by you and other commercial entities.
  2. Products. Gift cards, money cards, gaming cards and mobile top ups “prepaid airtime” all of which are prepaid services available on the Reloadly dashboard or API to Clients.
  3. Fees. Unless otherwise agreed by the parties, the Services are subject to the fees set forth on your Reloadly dashboard - Pricing Page and incorporated into this Agreement by reference.
  4. Eligibility. Only business and governmental entities are eligible to apply for a Reloadly Account and use the Services. Client must be in good standing in the jurisdiction/state/country in which you are organized. You are solely responsible for complying with all laws and regulations that are applicable to your business and your use of Reloadly products, including consumer privacy laws and data security laws.
  5. Your Representative. You and your Representative each affirm to Reloadly that (a) your Representative is authorized to provide Client identifying information on your behalf and to bind you to this Agreement; and (b) your Representative is an executive officer, senior manager or otherwise has significant responsibility for the control, management or direction of your business. Reloadly may require you or your Representative to provide additional information or documentation demonstrating your Representative’s authority.
  6. Age. Your Representative must be the older of: (i) 18 years, or (ii) at least the age of majority in the jurisdiction where your Representative resides and from which you use the Services to open a Reloadly Account.
  7. Use Only for Business Purposes. You confirm that you are receiving any Services provided by Reloadly for the purposes of carrying on a business activity and not for any personal, household or family purpose.

2. Reloadly ACCOUNT.

  1. Reloadly Account. In order to access the Site and use the Services, Client will provide Reloadly with all information we require to create a Reloadly Account for you. Client hereby permits Reloadly to keep a record of such information and to share such information with the Bank and other service providers, in accordance with the Reloadly Privacy Policy.
  2. Authorized Users. Client may authorize certain of its trusted officers, employees, and representatives to access its Reloadly Account (each, an “Authorized User”). Reloadly is not responsible for authenticating the identity of any Authorized User. Client is fully responsible for all activity that occurs on its Reloadly Account. Client is responsible for maintaining adequate security and control of any and all credentials associated with the Reloadly Account. Client should whitelist their IPs and set up their 2FA authentication from their Reloadly dashboard. If Client fails to set up these security options, any loss or compromise of such information may result in unauthorized access to the Reloadly Account by third parties and the unauthorized distribution of Payouts and Client shall be solely responsible for any loss or fraud.

3. USE OF SITE AND SERVICES.

  1. Access. Client may access and use the Services through the Site and your Reloadly Account.
  2. Restrictions on Use and Access. When using the Site, Client will (and will ensure Authorized Users will):
    1. only use the Site to engage with the Services;
    2. not distribute, sell, lease, rent, lend, transfer, assign, or sublicense any rights granted herein to a third party;
    3. not use or access the Site or the Service in order to monitor the availability, performance, or functionality of the Site, the Service or any portion thereof or for any similar benchmarking purposes;
    4. not remove or destroy any copyright notices, proprietary markings or confidentiality notices placed upon, contained within or associated with the Site;
    5. not engage in any activity that interferes with, disrupts, harms, damages, or accesses in an unauthorized manner the servers, security, networks, data, applications or other properties or services of Reloadly or any third party;
    6. not circumvent technological measures intended to prevent direct database access, or manufacture tools or products to that effect;
    7. not modify, translate, reverse engineer, disassemble, reconstruct, decompile, copy, or create derivative works of the Site, Client Materials, Usage Data, the Services, or any aspect or portion thereof, except to the extent that this restriction is expressly prohibited by Applicable Law;
    8. not bypass Site restrictions for any reason;
    9. not access or use the Site to develop or distribute Payouts or use the Services in any way in furtherance of criminal, fraudulent, or other unlawful activity; and
    10. not attempt to tamper, hack, modify or otherwise corrupt the security or functionality of the Site or the Services.