Reloadly Privacy Policy

Last updated: July 17th, 2025

Welcome to our website. Your privacy is important to us and we value the trust you place in us.

Reloadly provides various reward, incentive and other products and services (“ Client Services”) to corporate clients (our “ Clients”), and our Clients provide these rewards, incentives and other products (“ Rewards”) and services to individuals (“ Recipients”) for redemption.

This Privacy Policy describes the types of information that Reloadly, Inc. (“ Reloadly”, “ us” or “ we”) collects, uses and discloses as a “controller” or “business” about (i) employees and representatives of current, past and prospective Clients (“ Authorized Users”), including in relation to their use of the Client Services (ii) Recipients who choose to redeem Rewards received from one of our Clients, (iii) individuals who use our website at www.Reloadly.com, or other websites we operate and link to this Privacy Policy, (collectively, the “ Site”) or otherwise interact with us, including via email or through other applications, services, tools, and features that we offer, and (iv) individuals who apply for a job with Reloadly (collectively, our “ Services”).

This Privacy Policy sets forth our policy with respect to the collection, use and disclosure of information that is collected through the Services. By using or accessing the Services, you acknowledge that you have read, understood and agree to be bound by the terms of this Privacy Policy and Terms of Service, and agree to the data collection, use, disclosure and storage practices described in this Privacy Policy.

Information Collection

Depending on how you interact with the Services, we may collect different types of information about you, including as set out below.

  1. Information You Provide to Us
    • Prospective or Current Clients and Authorized Users
      • Basic contact details: Name, address, email address, telephone number, mobile telephone number and information about the Client.
      • Reloadly account credentials: Username, password, security questions, to help us maintain and secure your account with us.
      • Payment information: Bank account information, payment card information, or other financial account information, billing address.

  • Recipients

    • Basic contact details: Depending on how you choose to redeem your Reward, we may collect from you your name, address, email address, mobile telephone number.
    • Demographic information: If you choose to redeem your Reward via a prepaid card, we may collect information about your home address.
    • Government Identifiers: Depending on the value of the Reward, you may be required to provide your Social Security number, Tax Payer Identification number.
    • Transaction and redemption data.

  • Site Visitors

    • Basic contact details: Name, address, email address, telephone number, mobile telephone number and other information you provide in a webform or when communicating with us.

  • Job Applicants

    • Basic contact details: Name, phone number, email address and other contact information you may provide us.
    • Applicant details: Information included in your resume or CV, cover letter, LinkedIn profile, any other information you provide when applying for a role with Reloadly.
    • Professional and education-related information.

  1. Information We Collect Automatically and Cookie Policy:

    • We automatically gather information about your computer such as your Internet Protocol (“ IP”) address, browser type, referring/exit pages, and operating system.
    • We may use cookies to automatically collect certain information about how you use our Services and interact with our emails and Site.

  2. Information Obtained from Third Parties

    • We may obtain information about you from third parties or publicly available sources. This may include references, online job application websites, and consumer marketing databases.

Information Use

We may use the information we collect from and about you to:

  • Send you requested product or service information, including Rewards.
  • Facilitate the redemption of a Reward.
  • Provide you with tailored advertisements.
  • Comply with applicable laws or other legal obligations.
  • Respond to your questions and concerns.
  • Protect the security or integrity of the Services, Client Services and our business.

Information Disclosure

We may disclose your information to third parties consistent with this Privacy Policy:

  • For legal and security reasons: Respond to legal obligations, protect the interests of the services.
  • To our vendors and service providers who perform business functions for us.
  • Change in Reloadly's ownership: Information collected about you may be transferred in a business transaction.

Data Security

The security of your personal information is important to us. We have taken steps to safeguard the information we collect. However, the transmission of information via the Internet is not completely secure and any electronic communication sent to or from the Services may not be secure.

Changes to Our Privacy Policy

We reserve the right to revise this Privacy Policy at any time. Changes will be posted on the Site. If material changes are made, we will notify you via email or a prominent notice on the Services.

California Residents

This section applies to you only if you are a California resident. You may have rights related to the information that we have collected about you, including:

  • Right to Access/Know: Request confirmation of whether we process information about you.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request correction of your inaccurate information.

Your Privacy Rights

To exercise any of these rights, contact support@reloadly.com. We will not discriminate against you for exercising any of these rights.